Sign in to console account and register your Epic Games accountįirst, you need to register your account so you can then disconnect the console account from the Epic account that was newly created. There are a few things you need to do to reconnect your console account and resolve the issue: You can fix this issue by reconnecting your console account to your Epic account. Choosing not to sign in creates a new Epic account that has no data so you can keep playing. So, the game asks you to sign in or create a new account. If your console account is disconnected from your Epic account, the next time you go to play on your console, it will have no Epic account to use. Your Epic account is what holds all your saved data, not your connected console account.
If your account was reset unexpectedly to Level 1, and you’re missing purchases and progress, your console account was likely disconnected from your Epic Games account.
